These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of Taxi service (“Service”) between you and Liverpool Airport Taxi UK. Completion of the booking and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.
All reservations made through our website,
WWW.LIVERPOOLAIRPORTTAXIUK.COM, are governed by our terms and conditions.
By securing a reservation through our website, you hereby
consent to the terms and conditions outlined below.
We retain the authority to amend or revise these terms
and conditions at our discretion. Any alterations will not impact bookings
already confirmed and in place.
We offer services around the clock, 365 days a year.
We uphold a stringent no-smoking policy across all our
vehicles. The consumption of food, beverages, and the act of smoking are
strictly prohibited within our vehicles.
1. Booking
& confirmation:
1.1.
To ensure service availability, please
make all bookings at least 24 hours in advance.
1.2.
You must be a minimum of 18 years of age
to make a booking through our website.
1.3.
Once a booking is made, a confirmation
will be sent to the client email.
1.4.
You bear the responsibility to verify the
accuracy of all information provided during the booking process, including the
pickup details: complete address, date, time, mobile number (inclusive of the
appropriate country code), and flight number if applicable.
1.5.
For any additional information, please
utilize the special note box provided in the booking form.
1.6.
Submitting a booking is an offer which
Liverpool Airport Taxi UK may choose to accept or decline. Your booking is only
confirmed upon receipt of a confirmation email.
1.7.
Should the information provided by the
customer at the time of reservation be incomplete, we will attempt to reach out
for the missing details. Without a response to our outreach, the reservation
will remain unconfirmed.
1.8.
When
booking on behalf of another individual, you affirm that you have their
permission to agree to these terms and conditions.
1.9.
Ensure
that your pickup date and time details are set to UK time, and not based on
your flight's departure date and time. If you fail to do so this may be
considered a “No Show” and no Refund will be issued. (4.6.)
1.10.
For
airport passenger pickups, we advise setting the scheduled time 30 minutes post
the plane's arrival.
2.
Pricing
and Payment:
2.1.
All fares
are fixed at the time of booking and will not change unless there are changes
in the route or additional stops requested by the client.
2.2.
Online
fare estimates factor in distance, time, passenger count, vehicle type, and
additional charges such as parking and tolls.
2.3.
For all
reservations, "pay by card" is the exclusive payment method offered.
2.4.
Kindly be aware that the credit/debit card
processing fees (ranging from 1.4% to 2.9%) levied by our payment partner,
Stripe.com, are non-refundable upon cancellation of your reservation.
2.5.
Additional
options, such as child seats and booster seats, are available at an added cost.
2.6.
Additional
waiting time will be billed at a pro rata rate of £35 per hour.
2.7.
Please remember to specify any additional
luggage when making your booking. If a larger vehicle is required due to
undeclared extra luggage, this may result in additional charges and possible
delays. If there are no larger vehicles available at the time of pickup,
unfortunately, a refund cannot be provided as the correct luggage size and
number were not declared initially.
2.8.
Should
your card issuer decline the payment for any reasons, Liverpool Airport Taxi UK
will be unable to process and fulfil your booking.
2.9.
Should
you desire to tip the driver, please do so directly and at your own discretion.
2.10.
We retain
the authority to adjust our prices as reflected in our advertisements at any
given time. Additionally, we reserve the right to rectify any discrepancies in
both advertised and finalized prices. Please be aware: occasional changes and
errors are inevitable.
2.11.
All
reservations on the following dates and times are subject to extra 50%
surcharge on top of the published prices. Passengers will be notified of this
surcharge soon after the booking is made online.
2.11.1.
24th
December 5:00am until 27th December 4:00am
2.11.2.
31st
December 5:00am until 2nd January 23:59pm.
2.11.3.
Other
days may also be affected.
3. Cancellations
& Refunds:
3.1.
Cancellations made more than 24 hours
before the scheduled pickup time will be fully refunded.
3.2.
Cancellations made within 24 hours of the
scheduled pickup time will not be eligible for a refund.
3.3.
For any cancellations or modifications to
your ride, please reach out to us via the phone number provided on the 'Contact
Us' page through WhatsApp, or via email at [email protected].
When contacting, kindly quote the booking reference number you received in the
confirmation email.
3.4.
For bookings paid in advance, any refunds
stemming from cancellations or grievances will be processed back to the
original payment card within an estimated 3-5 business days. The exact duration
may vary based on your bank or card issuer's policies.
3.5.
If you decide not to utilize our taxi
service and neglect to inform us at least 24 hours before the scheduled
pick-up, no refunds will be provided.
3.6.
Should we be unable to fulfil the service
you requested, we will promptly refund the full amount you paid.
4. Waiting
Time & No Show:
4.1.
For residential and hotel pickups, the
allotted waiting time is 15 minutes.
4.2.
For arriving flights, we offer a
complimentary 60-minute waiting period. Additional waiting time will be billed
at a pro rata rate of £35 per hour.
4.3.
If the client does not show up within the
waiting period, it will be considered a 'No Show,' and no refund will be provided.
4.4.
Should our driver fail to arrive at the
designated collection time, we kindly request that you notify our office
promptly. Departing the pickup location without informing us absolves us of any
obligation for compensation.
4.5.
Our company will track all incoming
flights, to ensure our driver reaches you at your specified time.
4.6.
Make sure to set your pickup date and time
according to UK time, not your flight's departure date and time. If you don't,
you might be marked as a "No Show," and you won't be eligible for a
refund.
4.7.
If you prepay for a journey and later
decide to alter details such as the hour, date, pickup, or drop-off address,
and the modified journey's cost is lower, the difference in amount will be
refunded to your original payment method within an estimated 3-5 working days.
This duration may vary based on your bank card issuer. Any changes need to be
made at least 24 hours prior to the originally booked schedule time.
4.8.
If you prepay for a journey and later
decide to amend any details such as the hour, date, pickup, or drop-off
address, and the cost of the modified journey is higher than the initial amount
paid, the difference will be communicated through a link sent to your email or
via SMS to your phone number. Please note that the additional amount needs to
be paid prior to the pickup date and time, or before the driver commences the
journey. Any changes need to be made at least 24 hours prior to the originally
booked schedule time.
4.9.
You must allow sufficient time when
booking your taxi to allow for the check-in times required by your airline and
for any delays caused by traffic conditions. We shall not be responsible for
any delay caused by your failure to allow enough time to reach your destination
or if the passengers are not ready for collection at the booked time. Additional
waiting time will be billed at a pro rata rate of £35 per hour.
5. Luggage
& Belongings:
5.1.
Clients are responsible for ensuring that
their luggage fits in the taxi.
5.2.
The company will not be held responsible
for any loss, damage, or theft of belongings during transit.
5.3.
Clients bear the responsibility of loading
and unloading their luggage. Our company cannot be held accountable for any
loss or damage to personal property during this process.
6. Vehicle
Types & Passenger Capacity:
6.1.
If you're uncertain about the appropriate
vehicle type for the number of passengers and luggage, please feel free to
reach out to us via email or WhatsApp for guidance.
6.2.
The vehicle dispatched will be based on
the number of passengers and luggage specified during booking. Any change in
requirements may result in additional charges or unavailability of service.
6.3.
The vehicle make and model images
displayed on the quotation page are for illustrative purposes only. We do not
guarantee the provision of these exact vehicles.
6.4.
Kindly be aware that a child, regardless
of age, is considered as one passenger.
7. Insurance:
7.1.
All our vehicles are comprehensively
insured for passenger transport.
7.2.
For comprehensive coverage in the event of
any incidents, it is imperative that you secure your journey through our
official website. Booking directly with the driver will not provide you with
the necessary protections and coverage.
8. Safety
& Conduct:
8.1.
Seat belts must be worn at all times.
8.2.
The driver has the right to refuse service
to any passenger who is believed to be under the influence of drugs/alcohol or
poses a threat to the driver or the vehicle.
8.3.
You assume responsibility for the conduct
of all passengers in the vehicle throughout the journey.
8.4.
Should any passenger soil the vehicle, you
will incur charges to cover the necessary cleaning expenses. The driver will
provide a cost estimate for minor cleanup incidents.
8.5.
Our company reserves the right to decline
or immediately terminate any booking if behaviour threaten the safety or well-being
of our drivers or risk damage to our vehicles. Such behaviours include, but are
not limited to, violence or abuse instigated by you or any passenger
accompanying you. In such instances, all passengers will be instructed to
disembark the vehicle at the nearest safe location. Refunds will not be
provided under such circumstances.
9. Liability:
9.1.
Liverpool Airport Taxi UK shall not be
responsible for any delays due to traffic conditions, roadworks, or unforeseen
events beyond our control. We recommend booking your taxi allowing for
potential delays, especially for airport transfers.
9.2.
Should your flight experience significant
delays, we kindly request that you notify us at your earliest convenience.
9.3.
In the event of any accident or mishap,
our liability is limited to the coverage provided by our insurance company.
9.4.
It is illegal to make a private booking
with our drivers/partners. Our company will not be liable for any situation
faced by the passenger while travelling on a booking not confirmed with the
office.
10. Feedback
& Complaints:
10.1.
Clients are encouraged to provide feedback
to help us improve our services.
10.2.
We are deeply committed to addressing
concerns and rigorously investigate each complaint we receive. For the most
efficient resolution, please reach out to us via email [email protected], providing your
reference number and all pertinent details.
10.3.
Any complaints regarding our services or
drivers must be lodged within 48 hours of the service date.
10.4.
Should you neglect to notify us of any
issues or concerns encountered during our service or with our driver within the
specified time frame, we may be unable to offer any form of compensation.